Inside Delivery Platform
We built a multi-application delivery platform for Inside Delivery that connects vendors, drivers, customers, and operations teams — replacing fragmented paper workflows with a centralized digital system.
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Overview
We built a multi-application delivery platform for Inside Delivery that connects vendors, drivers, customers, and operations teams — replacing fragmented paper workflows with a centralized digital system.
Client & organization context
Inside Delivery operates a last-mile delivery service coordinating vendors, driver fleets, and customer orders across Lebanon.
The business challenge
Paper-based order handling and disconnected communication between vendors, drivers, and operations created lost orders, delays, and limited management visibility.
Problems we needed to solve
- Paper-based order intake and manual dispatch processes
- Lost or delayed orders due to poor coordination
- Limited visibility for operations and management teams
- Fragmented communication between vendors and drivers
What Weave Wider built
We delivered a multi-app delivery ecosystem built on our Delivery Wider foundation — with dedicated experiences for vendors, drivers, customers, and operations, all connected through a centralized management layer.
Core features & workflows
- Vendor application for order intake and status management
- Driver application for route assignment and delivery updates
- Customer application for ordering and tracking
- Operations dashboard for dispatch and fleet management
- Centralized order management and coordination layer
Solution approach
We replaced paper workflows incrementally, mapping each stakeholder's daily process and connecting vendor, driver, customer, and ops apps through shared order state and real-time updates.
Business impact
- Replaced paper-based order workflows with digital processes
- Reduced lost orders through better coordination
- Improved driver coordination and route assignment
- Clearer visibility for operations and management teams
- Centralized management of orders across stakeholders
- Scalable foundation for delivery operations growth
Industry
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