Restaurant Chain Cuts Delivery Costs by 25%
Restaurant Chain (8 Locations)
Challenge
An 8-location restaurant group was paying 30% commissions to third-party delivery apps, with zero ownership of customer data. They had no loyalty program, no direct marketing capability, and no visibility into per-location performance beyond their POS receipts. Annual delivery commissions exceeded $350K.
Solution
Built a branded ordering app with real-time menu management, a tiered loyalty program (Bronze/Silver/Gold), push notification campaigns, kitchen display system integration for accurate prep times, and a delivery management module. We also built an admin dashboard giving the owners per-location performance analytics.
Outcome
25% reduction in delivery costs (saving $87K/year). 40% of orders now come through the branded app. Loyalty program has 12,000 active members. Average order value increased 15% through in-app upselling.
Services in this project
Related industries
RestaurantsLessons for teams planning ERP systems, mobile apps, or AI solutions
Transferable patterns—not copy-paste playbooks
Use this case to challenge your integrator on data migration, training depth, and how AI solutions would plug into the same ERP systems stack if you expand to Saudi Arabia or Qatar next.